So bad, so bad
Not fan of GE
11/19/2025
This is the worst product ever. It simply does not work. The only thing worse than the product is the customer service I received by telephone.
Originally posted on www.ge.com
No, I do not recommend this product
Hard to pair, then works fine
DMinPA
11/11/2025
I have a terrible time paring this with the range. I have to re-pair each time. That said, once it is connected it works just fine.
Originally posted on www.ge.com
No, I do not recommend this product
Useless
Nurse Mai
4/3/2024
I could never get this to work with my Cafe smart range. I wasted money on this thing. It doesn™™t even charge. It™™s been sitting in my kitchen cabinet collecting dust for four years now.
Originally posted on www.ge.com
No, I do not recommend this product
Not worth the time it takes to get working.
xxSTEVExx
7/24/2023
I find this product too much trouble to use. The one button one indicator interface is lousy. I have had this for over a year and quit using it last winter. My old method with my digital cooking thermometer is easier. I have to charge this every time I want to use it since there is no charge indicator. Getting it 'connected' to the Cafe Induction stove is flakey at best. It typically takes 3-5 attempts to get it working. When I plug it in to charge nothing happens; no confirmation that charging is in process or it is fully charged. This design is typical for the GE Cafe Induction cooktop JUNK. They are very pretty but not very useful or practical for cooking.
Originally posted on www.ge.com
No, I do not recommend this product
Same issue here, no manual available
JoseCaro
2/13/2023
Impossible connecting prove to smart hq. Trying to connect to ge cafe induction stoce
Originally posted on www.ge.com
No, I do not recommend this product
Same problem as everyone else
Vadav
1/28/2023
Just like everyone else I need a link to JXPROBE1 instructions. Please email and post link on this site.
Originally posted on www.ge.com
No, I do not recommend this product
Unable to access manual online
karenbaker828
1/28/2023
I texted the part # to the number provided and all I received back was a message that says, "Thank you for your message. This is an unmonitored account. Please contact us directly if you have any questions." Very frustrating. Can you please email me the manual as you have apparently done for other frustrated users? Thank you.
Originally posted on www.ge.com
No, I do not recommend this product
Works great for Sous Vide as intended
Rhawn
5/26/2020
Since this is a Sous Vide device and not a thermometer for all cooking it is worthy of the stars. It would be incredible if it could be used for all cooking (candy making, deep frying etc) I am not sure why the limited temperature range. It was seemless to connect to my GE Cafe range via bluetooth. The biggest fault of this device is the battery does not last as long as advertised. Twice now I have tried to do a 24 hour sous vide and have had to charge it during the process which means I now manually have to monitor the temp of the water while it charges. It does not appear that you can charge it while its cooking. And why no battery indicator light?? It has an LED display - put it to use. Or, since you can use the app to control the device add an alarm in there. I was fortunate to have caught it just as it was shutting off, if it had happened in the middle of the night my dinner would have been ruined. However, it has kept the water temp at what I had set it to and it is awesome to have this feature with my range. I hope more accessories come out similar to this.
Originally posted on www.ge.com
Yes, I recommend this product
Very useful feature
SousVideDeb
9/24/2019
As an avid sous-vider for the last 10 years or so, having that capability on one of the burners of my 36" Monogram cooktop was a huge factor in my decision to purchase. I've previously used the Anova Culinary Sous Vide cooker with great results.
There is a bit of a learning curve to using this apparatus - it takes a while to figure out how long to hold down the button on the probe, and how long to hold down the burner on/off switch. Soon you learn to listen for the unique tone that means the two are communicating. You of course must use an induction compatible pot for your cooking. At first I didn't quite trust it's ability to hold the temperature precisely, but after checking multiple times over multiple temps and dishes with my theraworks thermometer, I can say that it does consistently hold the temp within a degree or two, which is close enough for my needs. Pretty amazing that it can hold temp without a water circulator. Props to GE on figuring this out. The magnetic clip on probe is very simple to use on any pot and super easy to clean - a big plus.
My only knock on this system is that you cannot set a timer to turn it off after a set amount of time - and I assume the low battery indicator only shows when it's almost out of power - a battery level indicator that shows 90%, 75%, etc.... would be helpful. Also on my wish list is that it could somehow circulate the water bath. Hence the 4 stars rather than 5.
Originally posted on www.ge.com
Yes, I recommend this product
Problem probe
Mel3914
2/15/2019
This thing is horrible. They say it works with the new chef's cafe induction slide in range. This thing would never activate. Could get it to bluetooth pair but couldn't activate the cookware for the life of me!! The sent me a new one but no charger! Just a horrible product. No one had any answers! Going back for a refund. Also the app refers to the this special cookware that you can use but this is also not compatible with the chef's collection induction range as of yet! Like a big ring around the rosy!
Originally posted on www.ge.com
No, I do not recommend this product
200 degree limit!
Zill828
10/27/2018
Having purchased the Cafe cooktop as a top end appliance for our new house a year ago, we have been both pleased and disappointed. The cooktop Blu-Ray temperature probe was a great disappointment. Being limited to 200 degrees makes it worthless for many projects, esp. candy making. In addition to it being limited, there are no alternatives that tie into all of the built-in features. This disappointment followed the realization that we had to replace all of our cookware that would not work on the induction cooktop.
Originally posted on www.ge.com
No, I do not recommend this product
Poor Service
mustangjet
5/25/2018
If possible to give a "0" I would. I have a monogram 30 inch induction cook top. the manual says it is compatible with this accessory. It is not, for my model number it requires a software update which they don't tell you about and are happy to charge you for a service all and "parts" which will over double the price. The support people are completely untrained to deal with this issue and are unable to satisfy a customer that purchased their "top" of the line flagship appliance. This was one of the features that was attractive and I planned to add at a later date. Sad to say they can't even make their product line compatible without the customer bearing the cost of their poor engineering. While I love the cook top looks like I won't be buying GE again.
Originally posted on www.ge.com
No, I do not recommend this product
Very impressive, works great!
bbqgourmet
11/23/2016
I bought this for my GE Cafe induction cooktop. You need to update the software on the cooktop before using this, and they don't include a cable for that. But that aside, once I figured out how to do the update, it was smooth sailing. There's a communication module which plugs in to the underside of the cooktop, and it communicates via bluetooth to the temperature probe. The probe is magnetic, and super easy to just clip on to the side of the pot, so that the metal part sits in the water. This works on the larger hob. You hold down on the on/off button on the burner for 3 seconds, and it turns on and activates the timer, which now turns into a temperature display. You set the desired temperature. The led lights turn on for the burner, and slowly turn off one by one when it reaches the temperature, and makes a little chime sound to let you know when it actually is at the temperature. I tested the water temp after an hour just to check, and just as promised, it was within 1 degree. I set the temp to 129 degrees for rare, and cooked a steak for 2 hours in the water bath, in a vacuum sealed bag. The steak was about 2" thick. Once I pulled the meat out, I seared it in a grill pan on the cooktop. Perhaps for 3-4 minutes total. The best steak I have ever made, and quite possibly the best I've ever tasted. I would say that this works very accurately, and, unlike an electric sous vide accessory which has a circulator, this one heats the pot from the outside in. No need to circulate the water for a proper temp. It does come with a usb cable to charge the probe itself. Here are pics of the steak I cooked. I would definitely recommend this accessory.
Originally posted on www.ge.com
Yes, I recommend this product
only works on largest hob
Tim_E
2/12/2016
I bought this to pair with my 30" Cafe Induction cooktop (CHP9530SJSS). The sensor itself is elegant and well designed, but not without deficiencies.
My biggest complaint is that it only works with the 11" hob. (this is clearly stated in the product manual that it ships with, but absent from any sales information available before you buy it). So in my case, my smallest pot that works well on the is 8qt--so I can't really precision cook less than ~4qt of something. Making candy is an advertised use, but I can't imagine making that much candy.
Another nit is that it displays your set temperature, but there is no way to display the current temperature. It would be nice if there were a way to toggle between the two.
Originally posted on www.ge.com
No, I do not recommend this product
