Waste of Money
al2026
7/1/2026
Unit less than 2 years old and constant problem with error codes. Ordered the GE as a replacement for another 10 year old system. The GE GXSHC40N has never really softened the water like the old non-GE system.
$700+ of trash, GoodBye. Decided to purchase another system.
Originally posted on www.ge.com
No, I do not recommend this product
Awesome features
Robert6236
6/24/2026
Great product! It does everything I expected it to do. I was able to see a difference in my water immediately. I love that it connects to SmartHq. Having the smart valve is a great feature so that it automatically shuts off the supply when a leak is detected, is a great peace of mind.
Originally posted on www.ge.com
Yes, I recommend this product
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Fred991
6/6/2026
It works just like the 23 year old GE it replaced!
Originally posted on www.ge.com
Yes, I recommend this product
Solid choice for anyone with hard water
CWal0212
5/28/2026
The install was quite easy (we already had a plumber do the waterline setup), but the ability to connect to the Wi-Fi is a little lacking. I have followed the directions multiple times and have yet to get the water softener to connect to the app. Overall, I would still recommend this product for anyone looking to get softer water.
Originally posted on www.ge.com
Yes, I recommend this product
Cheap Plastic Unit
GEplastic
4/16/2026
Unit is very cheaply made essentially all plastic. Had the main ring, all made of plastic, holding the electrical and main inlet into the softener fail. Causing significant flooding issue.
Do NOT buy it's not manufactured with appropriate quality materials or adequate pressure testing!
Originally posted on www.ge.com
No, I do not recommend this product
Easy installation
akurtz
4/11/2026
This replacement installation went smooth. I also purchased the snake bite water softener houses. This made the whole process very easy.
Originally posted on www.ge.com
Yes, I recommend this product
wont do what I needed it to do
DefinitelyNotABot
3/17/2026
I cant get the remote connection to work, customer service said I need better wi fi full bars isn't enough I guess?l ol 20 ft from the main source, got wi fi booster anyways and still wont work. got this after house flooded when out of town with the last one. should of just went with in store wi fi one and saved some $$.
Originally posted on www.ge.com
No, I do not recommend this product
Good product, lacking documentation
Maurice27
6/21/2025
The product itself works as expected. The installation and setup documentation is incomplete and confusing, and product support was unable to answer my questions.
Originally posted on www.ge.com
Yes, I recommend this product
Never knew i needed it, now can't live without it
rcars
6/5/2025
We™™ve had our water softener installed for a few months now, and it™™s been a total game changer. First off, the capacity is impressive ™" we™™re a family of four and it handles our daily use with zero issues. We don™™t find ourselves constantly refilling salt or worrying about running out of softened water.
Installation was smooth. I was able to install it myself with no issues. The unit itself is compact and well-designed, which made it easy to fit into our utility area.
But the biggest difference? The water quality. You can feel the softness ™" our skin feels smoother, hair is less dry, and we™™re using way less soap and detergent. Even the dishes come out cleaner and spot-free. It™™s one of those upgrades you didn™™t realize you needed until you have it.
Highly recommend if you™™re tired of hard water buildup, dry skin, and high soap usage. Worth every penny.
Originally posted on www.ge.com
Yes, I recommend this product
Great softener with shut off valve.
Rajmv
4/16/2025
Finally, a lot of foam (from soft water) everywhere in the house. This unit replacing a Kenmore.
Originally posted on www.ge.com
Yes, I recommend this product
Dependable Product
msmith8233
4/6/2025
This is our second GE Water Softener. The First on lasted about 8/9 years, so when it came time to "retire" the old one, We wanted another one.
The unit is VERY easy to install. GE has made the instructions very intuitive. Thank you for a very dependable product!
Originally posted on www.ge.com
Yes, I recommend this product
Resin beads in plumbing after 4.5 years
horack
2/9/2025
After 4.5 years (installed May 2020), I now have resin beads in all my aerators and filters. The softener is not used very heavily, regenerates every 9 days or so. I would have expected more use out of it.
Originally posted on www.ge.com
No, I do not recommend this product
Gxshc40n
Kopez
12/1/2024
Just installed to early to tell but so far working well.
Originally posted on www.ge.com
Yes, I recommend this product
Has great things like easy set up and wifi
Bwaa
10/4/2024
All went great, but was missing two clips for the bypass. The retailer is doing great on getting us them. Decor and more.
Originally posted on www.ge.com
Yes, I recommend this product
Smart based on consumption , Good price
JamesJi
3/12/2024
Good pricing and warranty (10 yr resin tank) , Works well with the Whole house GE filter , Better quality than Big box store model . Looks exactly same
Originally posted on www.ge.com
Yes, I recommend this product
Smart Softner
Freddy Paul
2/9/2024
Easy install and setup, no issues so far. Have all features like other products and have a remote shutoff valve too.
Originally posted on www.ge.com
Yes, I recommend this product
App crashing but no fix for a long time
mibcw
1/24/2024
The App crash when valve control, it has been happening for a long time, but no fix.
Originally posted on www.ge.com
No, I do not recommend this product
Clumsy UX
Bvarghese
11/19/2023
I got it installed by a local plumper and struggled get it working. Interface can be much better for this, specially when a mobile app is available
Originally posted on www.ge.com
Yes, I recommend this product
Worst Product
Navin250
9/1/2023
Worst experience and worst product didn™™t even last a year. Cleaned the tank multiple times still it clogs. The salt clogs are the worst used the solution suggested still of no use. Salt water started coming in all the pipes inside the home. I wouldn™™t recommend and would give a half star.
Originally posted on www.ge.com
No, I do not recommend this product
Worst product
Bob Mary
8/8/2023
Worst product , didn™™t last even one year. Cleaned it multiple time but Clogs (salt clogs too often) makes it hard to run the machine
Originally posted on www.ge.com
No, I do not recommend this product
Easy install
Juanydds
7/23/2023
Great product easy enough to install , great price
Originally posted on www.ge.com
Yes, I recommend this product
Water softener
Rick4444764
4/9/2023
The unit works great. I love that I get notifications of water running continuously.
Originally posted on www.ge.com
Yes, I recommend this product
Great to track water usage on a daily basis
AbqDuke
3/3/2023
This is the same exact model as our previous one with wifi capability to turn o and off the unit remotely. Its a great feature as it tracks water usage and alerts you if there might be a possible leak and you can remotely turn off the water to the house.
Originally posted on www.ge.com
Yes, I recommend this product
Great so far.
Lieum
2/22/2023
It has been working great so far. We love it and feel the positive affects already!
Originally posted on www.ge.com
Yes, I recommend this product
Worst Purchase EVER
Screwed in NJ
2/10/2023
I bought the unit on January 21, 2021, and I finally installed it in August 2022. Well, it stopped working this month and it is entirely dead. I called for parts, IE, "Main Board" and it's no longer available nor is there a newer board available. I now have a 300lb $800.00 paperweight sitting in my utility closet.
Originally posted on www.ge.com
No, I do not recommend this product
Garbage product
Frustrated handy man
1/8/2023
IDK how some people are giving this thing more than 0 stars. I've had this unit installed for two years. It took me six months to hook it to my internet, and I consider myself tech savvy and handy (remodeled 3 bathrooms and kitchen, fixed washers, etc.), but their system did not have the unit serial, or something like that. Anyway, that was nothing compared to what's happening now. Last night the unit was making some weird constant noise (like hammering) during recharge. The tank is full of water. The rotor gear is slipping off the larger gear (all plastic btw), which is not turning and consequently it does not drain. I have tried to talk to GE customer support, answered by machine that does not understand anything, but sent me a link to their online site. I tried the online site and after filling out all the tedious model/serial/problem description info it gives me an error message "Uh-Oh Something happened that is preventing us from processing your request". I tried to call again, and fill out the online request again, same everything over and over.
Originally posted on www.ge.com
No, I do not recommend this product
Easy install and helpful display
Tjc26390
10/25/2022
Very easy to install and the display tells me about how long until I am going to run out of salt. Likely has even more features I am not using but it does alert me to water usage and I really like that if needed I can shut it off remotely.
Originally posted on www.ge.com
Yes, I recommend this product
Nice style
crich52
10/1/2022
Great product but the water usage lags behind by a day or two before it shows how much water you used. Also it should show water usage throughout the current day but it does not.
Otherwise, nice features, style and would recommend to anyone who asks.
Originally posted on www.ge.com
No, I do not recommend this product
Doesn™™t work
Bruce123456
9/18/2022
Can not get it to work more than the first month. Now waiting for service call.
Originally posted on www.ge.com
No, I do not recommend this product
Good value
Spudopolous
8/23/2022
Great product for value. Easy to install and operate.
Originally posted on www.ge.com
Yes, I recommend this product
2nd Water Softener
apick75
7/8/2022
This is the second one that I have bought in the last 8 years. Never had an issue and it works great!
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
2nd Water Softener
apick75
7/8/2022
This is the second one that I have bought in the last 8 years. Never had an issue and it works great!
Originally posted on www.ge.com
Yes, I recommend this product
Great water softener- Easy install
KJ FL
6/20/2022
Purchased online. Fast shipping, good instructions and easy install. Smart connectivity works well.
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
Great water softener- Easy install
KJ FL
6/20/2022
Purchased online. Fast shipping, good instructions and easy install. Smart connectivity works well.
Originally posted on www.ge.com
Yes, I recommend this product
Great features
Hbob
5/24/2022
I love it,works as described,easy to use and notice a big change on the water quality
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
Great features
Hbob
5/24/2022
I love it,works as described,easy to use and notice a big change on the water quality
Originally posted on www.ge.com
Yes, I recommend this product
I™™m so glad we went with this one. Love it!
De63
2/18/2022
We went with this unit. Love it. Installed yesterday, plumber did a great job. We could already tell a big difference our first shower after being installed. We are very happy!
Originally posted on www.ge.com
Yes, I recommend this product
I'm so glad we went with this one. Love it!
De63
2/17/2022
We went with this unit. Love it. Installed yesterday, plumber did a great job. We could already tell a big difference our first shower after being installed. We are very happy!
Originally posted on www.ge.com
Yes, I recommend this product
Do not buy this product
Water Softener ge
1/18/2022
Purchased this unit in 2020, needs new tank do to leak and only has one year warranty, buyer beware!!
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Performance
Quality
Value
Do not buy this product
Water Softener ge
1/18/2022
Purchased this unit in 2020, needs new tank do to leak and only has one year warranty, buyer beware!!
Originally posted on www.ge.com
No, I do not recommend this product
Nice water softener
Now a Plumber
1/9/2022
I couldn't get a plumber over so I just installed it myself. The instructions were very good, easy to follow. The unit is doing a great job softening our well water. Looking forward to no more white mineral buildup on our plumbing fixtures!
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
Nice water softener
Now a Plumber
1/9/2022
I couldn't get a plumber over so I just installed it myself. The instructions were very good, easy to follow. The unit is doing a great job softening our well water. Looking forward to no more white mineral buildup on our plumbing fixtures!
Originally posted on www.ge.com
Yes, I recommend this product
Seems to be working. App sucks.
sethiniowa
12/14/2021
Water is soft. Install wasn't bad, but the valve control module took some extra finesse. One annoyance is that the lid to the salt basic in loose and not sealed quite as snugly as you'd expect. But the biggest problem is the Smart HQ app that is supposed to control the unit. After day 3 I can't do anything but open the app. If I click anything the app shuts down. The recommendation from GE support was to download the Comfort-GE app instead of the Smart HQ app, but it does the same thing. Further inquiries with GE support yielded this reply:
"The app team is aware of the issue and working on a fix. Please be on the lookout for any updates to the app.
Thanks,
Ian
Tier 2 Tech Support
GE Appliances | Connected Home"
Assuming that the app would work I could rate the overall experience better. However, the poorly developed telematics and inadequate support land me at 2/5 stars.
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Performance
Quality
Value
Seems to be working. App sucks.
sethiniowa
12/14/2021
Water is soft. Install wasn't bad, but the valve control module took some extra finesse. One annoyance is that the lid to the salt basic in loose and not sealed quite as snugly as you'd expect. But the biggest problem is the Smart HQ app that is supposed to control the unit. After day 3 I can't do anything but open the app. If I click anything the app shuts down. The recommendation from GE support was to download the Comfort-GE app instead of the Smart HQ app, but it does the same thing. Further inquiries with GE support yielded this reply:
"The app team is aware of the issue and working on a fix. Please be on the lookout for any updates to the app.
Thanks,
Ian
Tier 2 Tech Support
GE Appliances | Connected Home"
Assuming that the app would work I could rate the overall experience better. However, the poorly developed telematics and inadequate support land me at 2/5 stars.
Originally posted on www.ge.com
No, I do not recommend this product
Not that smart, but soft water
BRD 4 life
12/14/2021
It™™s a solid water softener. A few weeks in and (besides the app crashing until there was a new update) no problems. The area where I live has some of the hardest water in the USA, so I™™m happy to have soft water now. Though I think the hard water tasted a little better.
The only ™smart™ features are that you can shut off water to your water softener, it tells you water usage of previous days, and it tells you the estimate of when you should refill with salt. There is sadly no way to adjust any of the settings from the app. Being able to remotely shut off water is probably a good thing in an emergency.
Originally posted on www.ge.com
Yes, I recommend this product
Not that smart, but soft water
BRD 4 life
12/13/2021
It's a solid water softener. A few weeks in and (besides the app crashing until there was a new update) no problems. The area where I live has some of the hardest water in the USA, so I'm happy to have soft water now. Though I think the hard water tasted a little better.
The only "smart" features are that you can shut off water to your water softener, it tells you water usage of previous days, and it tells you the estimate of when you should refill with salt. There is sadly no way to adjust any of the settings from the app. Being able to remotely shut off water is probably a good thing in an emergency.
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
Works great, app okay
Onyekg1234
11/7/2021
Works really well to soften water but app doesn't work well to control water usage or turn off water
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
Works great, app okay
Onyekg1234
11/7/2021
Works really well to soften water but app doesn™™t work well to control water usage or turn off water
Originally posted on www.ge.com
Yes, I recommend this product
Perfect
HHFD
10/19/2021
this is the one I wanted to buy it is compact in stead of the big tank Thanks
Originally posted on www.ge.com
Yes, I recommend this product
Appearance
Features
Performance
Quality
Value
Perfect
HHFD
10/19/2021
this is the one I wanted to buy it is compact in stead of the big tank Thanks
Originally posted on www.ge.com
Yes, I recommend this product
